Covered California held its second in a series of sales seminars for Certified Insurance Agents. The webinar was punctuated by technical glitches and an amateurish quality of the presenters. They did manage to address several questions that had less to do about sales and more about the CalHEERS on-going technical problems and new voter registration […]
Covered California Report A Change function disabled
Covered California will be updating the enrollment software between October 13th and November 4th, 2014. This update disables the Report a Change function preventing consumers from adding a family member through either birth or adoption. Covered California has published escalation procedures for Certified Insurance Agents and Certified Enrollment Counselors to use when they need to […]
Covered California sends pre-termination letters to immigrants
From Covered California communication with Certified Insurance Agents and Certified Enrollment Counselors Pre-Termination Notices Will Be Sent Today To Fewer Than 11,000 People SACRAMENTO, Calif. Covered California announced Monday it has been able to clear the citizenship/lawful presence status of the vast majority of individuals who were sent notices seeking verification documents in September, meaning […]
Covered California sales renewal presentation
Covered California will be hosting bi-monthly webinars for agents, enrollers and navigators on the 2015 renewal and open enrollment period. The first presentation was on the automatic enrollment for existing consumers and some of the technical issues that might occur. The webinar itself, Sales Partner Renewal Webinar October 8th 2014, was approximately 48 minutes long. […]
Covered California agents to assist with voter registration
The Covered California Board adopted regulations at their September 2014 board meeting that will mandate that Certified Enrollment Counselors and Certified Insurance Agents must assist consumers enrolling in health plans to register to vote through the Secretary of States voter registration web page. Download the full adopted regulations at the end of the post. (b) […]
Navigators to receive $190 per enrollment from Covered California
Covered California has award $17.1 million dollars to 66 organizations to be known as Navigators to enroll 93,467 individuals from October 2014 to June 2015. The average cost per enrollment for the Navigator program is $190 per person with some Navigators receiving as much as $435 per enrollment. For each additional 100 enrollments above the […]
Covered California MAGI Training
Covered California provided some very important training to insurance agents on determining ACA MAGI for clients…twelve months late. The information offered on household income for tax credits should have been offered months ago before we started the first open enrollment. While the maxim of “better late than never” is apropos, content was at times needlessly […]
CEC webinar provides CIA training
When it comes to keeping Certified Enrollment Counselors (CECs) informed about updates and changes, Covered California has been doing a great job. I only wish the communication was as good when it comes to keeping Certified Insurance Agents (CIAs) current with information. The September 10th Community Partner Webinar has lots of good information that is […]
Covered California consumer renewal letters and notices
Covered California is ratcheting up the emails and letters to consumers on a variety of topics from immigration verification to renewing their health plans for 2015. Some of these letters for additional information, consent, or to manage verifications will ultimately be confusing to the consumer. In a Certified Insurance Agent webinar, Covered California went over […]
Covered California updates income section
Covered California has updated the CalHEERS income section of the individual and family plan application to accommodate partial year employment. This was accomplished with the insertion of simple date fields. Now, instead of the annualized income from a job a client has left, the employment can just have a start and end date. Changes to […]
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