The new billing system addresses many issues and complaints that have frustrated both consumers and Blue Shield for several years. The grandfathered members were moved to the new billing system in 2017. Beginning in February, Blue Shield will begin to notify off-exchange members in individual and family plans of the change. On March 10th and 11th Blue Shield will begin to transition the off-exchange members into the new billing system off-exchange.
As we previously reported, new off-exchange enrollees into individual and family plans in California will not have the 15th of the month payment option in their enrollment materials. In addition, the automatic payment option through Easy$PaySM will be temporarily unavailable until later in 2018.
Beginning in April, we will transition to a new payment system that will offer our members the same convenient choices with an improved online payment experience. Members will notice some changes if they pay their bill online or are enrolled in Easy$PaySM, our automatic payment program.
Blue Shield of California has experienced ongoing system issues that have recently been corrected. As a result of these issues, some Individual and Family Plan members received past billing statements showing incorrect amounts due. Affected members will receive a detailed statement of corrections for these past months and, in some cases, previous years, in their January billing statements. Those who have been over billed will be credited, and those who have been under billed will only be responsible for adjustments to the December premium, not for past months of accrued charges.
Anthem Blue Cross of California is moving Small Groups in California to electronic billing and online payment, starting May 1, 2016. The new Anthem standard will be to issue bills (invoices) online and accept premium payments online through EmployerAccess, also known as the Employer Portal.
We are writing to advise you that some Blue Shield Medicare Advantage HMO members have not received their Explanation of Benefits (EOB) for medical or hospital services (Part C) for June, July, August, or September of this year, which includes their total out-of-pocket expenses to date.
Kaiser Permanente for Individuals and Families (KPIF) has a new billing system for plan members to access and pay their bills. Clients’ premium bills, payment stubs, and online payment portal will have a new look. We have new contact information.