Misuse of emergency rooms (ERs) for non-emergency medical concerns is a big cost driver for our clients and members. The average cost to go to the ER for a non-emergency is $1,200 (1). Yet 66% of members go to the ER whenever they (or someone they care for) are sick and the doctor’s office is closed.(2) And, 25% believe the best place to go is the ER, regardless of how sick or injured they are, no matter the time of day.(2) This not only costs members more – in terms of both time and money