Anthem Blue Cross of California
California Small Groups move to online billing and payment
Anthem Blue Cross of California is moving Small Groups in California to electronic billing and online payment, starting May 1, 2016. The new Anthem standard will be to issue bills (invoices) online and accept premium payments online through EmployerAccess, also known as the Employer Portal.
With online billing, Anthem sends an email to group administrators to let them know their invoices are available. At that point, the group administrator can log into EmployerAccess and view, download or print the bill. They can use Pay Online Now or schedule an online payment. That’s all there is to it!
What online billing and payment provides:
- Convenience. Saves time, saves paperwork, and no more waiting for the mail
- Savings. Better cash flow control, no waiting and wondering when checks will clear
- On-time easy access. Review, download and print statements on demand
- Security. Supports fraud prevention – no checks getting lost in the mail
Signing up is easy
For groups paying online through EmployerAccess for the first time, we have simplified instructions to help guide them. There are three easy steps to Online Group Billing set-up and payment. All they need is a recent invoice number, their Tax ID number, email address and bank information.
For groups who are new to EmployerAccess, self-registration is simple and easy by using their group number. Clients who need help getting started can call us at 1-855-854-1429 FREE. We’ll walk them through the process.
EmployerAccess can also help groups simplify the way they manage their benefits plan. They can use it to add, change or cancel coverage, add dependents or generate reports. Here’s a short, online demo that shows how easy it is to use all the tools and features.
Groups can opt out
Groups who want to pay by check or get a paper bill can choose to opt out at any time. To do so, they need to send an email with “Opt Out” in the subject line to: employeraccesssupport@anthem.com and give us their group number, contact name, email address, phone number and reason for opting out of the electronic billing and payment process.
If groups do not contact us to opt out, their paper premium billing will be turned off May 1, 2016. After that, they only will be able to view, download and print their invoices online, unless they choose to opt out at a later date.
Over the past 60 days, we’ve been notifying groups about the move to online billing and payment through emails or mailed letters, plus messages on paper bills.
This article applies to:
- California
- Small Group