California Department of Insurance Online Complaint Form
California Department of Insurance
SACRAMENTO, Calif. – The California Department of Insurance (CDI) announced today that several portals are now available to assist consumers, insurers* and health care providers in communicating and interacting with the department through the complaint process.
The new portals provide simple and helpful solutions for California consumers and insurers. Users are now able to submit complaint applications while using a desktop or smart device. Additionally both the consumer and licensee portal allows users to upload supporting documents directly to their online application, saving time and money.
“Since taking office I have put a concerted effort into improving our processes by increasing efficiency to better serve consumers and the insurance industry,” said Insurance Commissioner Dave Jones. “The new online portal will help consumers, insurers and health care providers navigate the complaint process with ease and in less time than ever before.”
Consumers who become registered users can use the consumer portal to check the status of a complaint, upload additional documents and create a draft complaint which allows the user to complete and submit the complaint at their convenience.
The licensee portal allows fluid two-way communication between the department and its licensees. Licensees are able to upload resources and supporting documentation related to their complaint.
Thousands of consumers including health care providers have begun using the portal. The department is encouraging consumers and health care providers to check out the new portals and consider using the online complaint center if they need to file a complaint.
Consumer and Provider Complaint Center: https://www.insurance.ca.gov/cfm
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*California Department of Insurance does not regulate most of the health insurance plans or companies that are available to individuals and families sold through Covered California or off the exchange. Check to see which state regulating agency handles complaints for your health insurance company. For individual and family plans not handled by CDI, which include most HMO and many PPO plans, visit the California Department of Managed Health Care to file a complaint – http://www.dmhc.ca.gov/fileacomplaint.aspx#.Vtdwnq32apo