Covered California Sales Seminar 2

Covered California held its second in a series of sales seminars for Certified Insurance Agents. The webinar was punctuated by technical glitches and an amateurish quality of the presenters. They did manage to address several questions that had less to do about sales and more about the CalHEERS on-going technical problems and new voter registration mandates for agents.

Heavy on mandates and website problems

Below are some of the pertinent slides from the presentation. As of October 25^th, when I wrote this post, Covered California had not posted either a link to the recording or the presentation slides. Eventually they will get around to it and it will be posted at http://hbex.coveredca.com/agents/webinars/

Covered California sales seminar II

• CIAs and CECs are required to assist consumers with voter registration
• Agents must log into Secretary of States online voter registration page
• There will be mandatory training for CIAs and CECs on how to perform voter registration
• A list of supported Covered California CalHEERS supported browsers
• PIN/Electronic Signature not working for consumers
• Error Code: 000 health plan enrollment software problem
• Renewal dates
• Open enrollment dates
• Immigration documentation hotline
• Western Health Advantage and Chinese Community HP will accept first payment through CC
• Updating income verification consent
• Changing health plans after renewal dates