Covered California Extends 2017 Open Enrollment With Agent Support

2017 Cross the Finish Line Quick Guide Certified Agents

Open Enrollment for 2017 coverage with a Covered California Health Plan ends on Tuesday, January 31, 2017. Covered California is allowing consumers who attempted to enroll by January 31 an extra four days to complete enrollment and select their health plan. Some consumers may face challenges completing enrollment and Covered California is committed to helping all consumers who attempted to find help cross the enrollment finish line.

Certified Insurance Agents

Between February 1 and February 4 consumers may seek assistance from Certified Insurance Agents to complete their Open Enrollment application. Agents will have the ability to complete and submit consumer applications for coverage effective March 1, 2017.

Special Enrollment Period

From Feb 1, 2017 until the next Open Enrollment period, consumers may only enroll in a plan or change their current plan if they experience a Qualifying Life Event that triggers a Special Enrollment.

• To help consumers “Cross the Finish Line” into enrollment, Covered California will allow Agents to assist consumers and process a Special Enrollment application immediately so that the consumer can pick a plan to complete their enrollment.
• Agents will have access to complete these applications from February 1 to February 4

Special Enrollment Processing for Agents

Agents processing applications on behalf of consumers during the Special Enrollment period will see new fields displayed on the Application Signature page requiring entry of a Qualifying Life Event.

Reference the Guide and Job Aid for full descriptions of the steps for SEP between February 1 through the 4^th.

Special Agent Service Center Hours

• Monday thru Friday, 8:00 a.m. to 6:00 p.m.
• Saturdays and Sundays, Closed
• Extended Hours of Operation
• Monday, January 30 – 8:00 a.m. to 8:00 p.m.
• NEW: Wednesday, February 1 – 8:00 a.m. to 8:00 p.m.
• NEW: Thursday, February 2 – 8:00 a.m. to 8:00 p.m.
• NEW: Friday, February 3 – 8:00 a.m. to 8:00 p.m.
• NEW: Saturday, February 4 – 8:00 a.m. to 6:00 p.m.