Can’t login into Covered California, new one-time passcode

Covered California will implement a one-time passcode to consumers or enrollers who can’t login to their accounts. The one-time passcode can be sent via text message or email. The new feature for gaining access to the Covered California account will be released on May 16^th with other updates to the online enrollment system.

16.4.2: One Time Passcode for CalHEERS account access

Covered California consumers and Certified Enrollers have multiple ways to self-serve access to their online application when they are having difficulty logging in. Prior to Release 16.4, they are able to retrieve a username, answer security questions to reset a forgotten password, or reset their account PIN.

Release 16.4 allows consumers and Certified Enrollers the option to receive an email or text message for a One Time Passcode to access their account.

• Users must register for the One-Time Passcode verification method in their CalHEERS account to access these options. They may choose to register an email address, phone number or both.
• Consumers and Certified Enrollers will be displayed the One Time Passcode Registration Page upon first time logging in after Release 16.4. Users will also be given the option to opt out of the One Time Passcode option. However, if opting out, Certified Enrollers will not have the ability to register again until future CalHEERS releases.
• The Verification Method Page will now display for accounts registered for the One Time Passcode verification method along with the standard option of answering security questions.
• Once the One Time Passcode is sent, consumers will have the option to validate their passcode and reset their account password.
• For more details on the One Time passcode, review our One Time Passcode Job Aid.